Q. Does your minibuses come with a driver ?
A. All our minibuses and coaches are hired with a PCV driver.

Q. Can I smoke on the minibus ?
A. No, sorry due to the law brought in on 1st July, 2007 all our minibuses are non smoking vehicles and this is strictly adhered to, but our drivers will make designated toilet stops en-route for customer to have a smoke.

Q. Can I pay by cheque ?
A. Cheques will be accepted made payable to Connections and be received by ourselves a minimum of 2 weeks before departure date. If said cheque is not cleared through our banking system then your booking will automatically be cancelled and a fee will be charged by ourselves to recuperate costs incurred.

Q. Will the driver stop of at various locations on the way home ?
A. Unfortunately unless stipulated at the time of booking, other than comfort breaks, the driver will only make designated stops as stated on the booking form.

Q. Can I change my booking once my booking is secured and will their be any costs incurred ?
A. We can change times of pick up and return with notice but there could be extra costs if times are unreasonable hours, or if a larger vehicle is required. If extra costs are incurred by yourselves, we will inform you of how much at the time of change. There maybe times when we are unable to change times of pick up and return but you will be notified of this immediately.

 Q. If one of my group imakes a mess what will I be charged ?
A. A fee of £100 will be forwarded to the person who reserved and booked our vehicle. This fee is to cover cleaning costs incurred.

Q. Do I have to wear a seatbelt as I find it uncomfortable ?
A. Yes, a seatbelt must worn as this is current legislation and is strictly adhered to on all our vehicles.

Q. Will the driver stop to let me go to the toilet ?
A. All our drivers make designated toilet stops en-route but they are NOT allowed to stop on the 'road side' or hard shoulder. To make your journey more comfortable please allow for this.

Q. If I book a trip, and then cancel do I get my deposit back ?
A. No, once a deposit is paid this is confirmation of booking and secures your reservation and as the deposit covers administrations costs and is non-refundable.

Q. If I am unhappy with my transport can I make a complaint and is it taken seriously ?
A. Yes any complaint is taken serious. Any complaints regarding the service provided by the Company should, in the first instance, be taken up with a company employee in an attempt to resolve the matter. Failing satisfactory outcome, PLEASE INFORM our Head Office within 24 HOURS of the journey or as soon as is practicable.